Telehealth services

Mercer Medicine is committed to serving all of Georgia with quality healthcare.

Through advanced telehealth services, we offer wide-reaching medical care to underserved rural Georgia communities, connecting patients to specialists no matter where they live. All Mercer Medicine providers are available for telehealth appointments for visits not requiring a physical exam or testing.

How does telehealth work?

Telehealth uses remote access technology to connect physicians and medical specialists to patients in remote communities. Patients can use video chat software to speak with a physician from their smartphone, desktop, or tablet or at a terminal station in a Mercer Medicine location. Our medical team can even use technology to record and examine the patient’s vital signs.

What are the benefits of telehealth?

Skip lengthy travel and bypass the waiting room. Telehealth can bring advanced medical services, such as cardiologists or mental health professionals, directly to you, saving time and money. It is also convenient if you need a follow-up visit with your physician.

How do I connect to my telehealth appointment?

Follow these simple steps to start a telehealth visit through our patient portal using your smartphone, computer, or tablet.

  1. You will receive an e-mail or text message 15 minutes before your scheduled telehealth visit. Tap the link in the text message or click the orange “Start Televisit” button in the e-mail.
  2. You will reach the vitals screen, where you may choose to enter your vitals before beginning the visit. Click Next to continue. 
  3. The next screen will allow you to connect to your telehealth visit. When you are in a quiet and private place, tap or click the orange “Start Televisit” button to enter the virtual waiting room. 
  4. You will see a message that you have successfully joined the virtual waiting room. Just below the message is the video display where you will see your provider once they have also connected
  5. Your visit will begin.

Connect to the patient portal to join a scheduled telehealth appointment.

What to expect when scheduling a telehealth appointment