Telehealth services

Mercer Medicine is committed to serving all of Georgia with quality healthcare.

Through advanced telehealth services, we offer wide-reaching medical care to underserved rural Georgia communities, connecting patients to specialists no matter where they live. All Mercer Medicine providers are available for telehealth appointments for visits not requiring a physical exam or testing.

How does telehealth work?

Telehealth uses remote access technology to connect physicians and medical specialists to patients in remote communities. Patients can use video chat software to speak with a physician from their smartphone, desktop, or tablet or at a terminal station in a Mercer Medicine location. Our medical team can even use technology to record and examine the patient’s vital signs.

What are the benefits of telehealth?

Skip lengthy travel and bypass the waiting room. Telehealth can bring advanced medical services, such as cardiologists or mental health professionals, directly to you, saving time and money. It is also convenient if you need a follow-up visit with your physician.

How do I connect to my telehealth appointment?

Follow these simple steps to start a telehealth visit through our patient portal using your smartphone, computer, or tablet. 

  1. After scheduling a virtual visit, you will receive a confirmation e-mail or text with steps to ensure your visit goes smoothly. 
  2. You will receive an e-mail or text 24 hours before your scheduled appointment with a link to complete the check-in. You will need to confirm your insurance and pay your copay, so please have your insurance information handy.
  3. Once you've completed the check-in process, your next screen will provide a link to your virtual visit, where your appointment with your healthcare provider will occur.  
  4. If you are early, you will be connected to a virtual waiting room until your provider arrives. 

Connect to the patient portal to join a scheduled telehealth appointment.

What to expect when scheduling a telehealth appointment